Vegas Pro 18 & Quicktime Error

brad-huddleston wrote on 8/17/2020, 11:26 AM

I've installed VP18 + Quicktime on two computers. On each, I've gone to Options > Preferences > Deprecated Features > and checked the box for "Enable the Quicktime plugin." I've imported the same .mov file into VP18 on each computer. It works fine on one computer and I get an error message (Warning: An error occurred while opening one or more files. The file is an unsupported format.) on the other.

On the computer that is giving me the error, I've uninstalled both VP18 and Quicktime and reinstalled both, to no avail. Any advice?

FYI - on the computer that is giving me the error, I've opened the .mov file in VP17 just fine.

Thanks!

Brad

 

Comments

Howard-Vigorita wrote on 8/17/2020, 11:55 AM

I don't think VP17 or 18 need Quicktime to open and edit mov files. Haven't had it installed for years. Still able to edit all the ProRes formats except raw.

brad-huddleston wrote on 8/17/2020, 12:13 PM

Hi Howard, thank you for responding. I just uninstalled Quicktime and attempted to import a .mov file. VP17 had a pop-up indicating that I needed QT, and VP18 gave me the same error. I reinstalled QT and VP17 imported the .mov file just fine. VP18, however, gave me the same error message.

Thank you again.

Musicvid wrote on 8/17/2020, 12:19 PM

Can you post your file properties and a pristine sample on Drive or Dropbox so others can test?

https://www.vegascreativesoftware.info/us/forum/faq-how-to-post-mediainfo-and-vegas-pro-file-properties--104561/

brad-huddleston wrote on 8/17/2020, 12:44 PM

Thank you for the advice, Musicvid. I created the .mov file in AfterEffects. It contains a alpha channel (it's a lower-third).

https://www.dropbox.com/s/6kh3eon8ew28n5e/Risky%20Read%20Brad.mov?dl=0

General
Complete name                            : F:\Podcast Media\Podcast Graphics Package\Lower Thirds\Risky Read Brad.mov
Format                                   : MPEG-4
Format profile                           : QuickTime
Codec ID                                 : qt   2005.03 (qt  )
File size                                : 38.7 MiB
Duration                                 : 9 s 900 ms
Overall bit rate mode                    : Variable
Overall bit rate                         : 32.8 Mb/s
Encoded date                             : UTC 2019-08-30 19:10:39
Tagged date                              : UTC 2019-08-30 19:11:07
Writing library                          : Apple QuickTime
TIM                                      : 00:00:00:00
TSC                                      : 30
TSZ                                      : 1

Video
ID                                       : 1
Format                                   : RLE
Format/Info                              : Run-length encoding
Codec ID                                 : rle 
Duration                                 : 9 s 900 ms
Bit rate mode                            : Variable
Bit rate                                 : 32.0 Mb/s
Width                                    : 1 920 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 30.000 FPS
Color space                              : RGBA
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.514
Stream size                              : 37.7 MiB (97%)
Language                                 : English
Encoded date                             : UTC 2019-08-30 19:10:39
Tagged date                              : UTC 2019-08-30 19:10:39
Menus                                    : 0

Other
ID                                       : 2
Type                                     : Time code
Format                                   : QuickTime TC
Duration                                 : 9 s 900 ms
Frame rate                               : 30.000 FPS
Time code of first frame                 : 00:00:00:00
Time code, striped                       : Yes
Language                                 : English
Encoded date                             : UTC 2019-08-30 19:10:39
Tagged date                              : UTC 2019-08-30 19:10:39

 

Marco. wrote on 8/17/2020, 12:59 PM

Strange. This file works fine in Vegas Pro 18 here.

brad-huddleston wrote on 8/17/2020, 1:02 PM

Thank you, Marco, for testing this. As I mentioned above, it works fine on one of my computers, and will not open on the other. It is indeed strange. Again, I appreciate your time.

vkmast wrote on 8/17/2020, 1:38 PM

The lower 3rd opens here in VP 18 on my laptop, and also on an older PC (i3) after enabling QuickTime (old 7.6.9) on that one and rebooting.

Marco. wrote on 8/17/2020, 1:43 PM

@brad-huddleston
Maybe the Quicktime versions differ on your computers.

brad-huddleston wrote on 8/17/2020, 1:59 PM

Hi vkmast & Marco. I just uninstalled QT version 7.7.9 and replaced it with the older 7.6.9 and tested it to no avail. I then uninstalled the older one and replaced it with 7.7.9 and it VP18 still gives me the error message but VP17 does not. I really appreciate you guys trying to assist me. The versions of QT are the same on both computers. :)

Marco. wrote on 8/17/2020, 2:03 PM

I know you already stated this but are you absolutely sure you have Quicktime enabled in "Deprecated Features".

brad-huddleston wrote on 8/17/2020, 2:09 PM

Hi Marco, yes, I've checked and unchecked it a couple of times just to make sure. I've also uninstalled VP18 and reinstalled it as well. Thanks.

Musicvid wrote on 8/17/2020, 2:12 PM

Did you make this file in AE using the Animation Codec?

vkmast wrote on 8/17/2020, 2:15 PM

You could try resetting as well if haven't already. (Be sure to clear the cached data.)

Marco. wrote on 8/17/2020, 2:22 PM

If you tried vkmast's suggestion you could also try using a Quicktime file with a different encoding, e.g. Quicktime PNG (with alpha) also works fine in Vegas Pro. If that one doesn't work either we would at least know it's not the codec causing the issue.

Musicvid wrote on 8/17/2020, 2:26 PM

The internet tells me you should be able to render an AVI with Alpha (RGBA) out of After Effects (not Adobe Media Encoder). It will be a little larger than your RLE files.

brad-huddleston wrote on 8/17/2020, 2:32 PM

vkmast - it worked! I can't thank you enough. The reset did the trick. If I ever meet you, coffee is on me.

Musicvid and Marco, I really appreciate you guys jumping in here to help.

vkmast wrote on 8/17/2020, 2:35 PM

Great, no sugar then ;) Thanks for confirming.

Grazie wrote on 8/17/2020, 3:34 PM

Great, no sugar then ;) Thanks for confirming.

'cos our Mod, @vkmast, is sweet enough...bless.😊

 

Howard-Vigorita wrote on 8/17/2020, 4:46 PM

Hi Howard, thank you for responding. I just uninstalled Quicktime and attempted to import a .mov file. VP17 had a pop-up indicating that I needed QT, and VP18 gave me the same error. I reinstalled QT and VP17 imported the .mov file just fine. VP18, however, gave me the same error message.

@brad-huddleston As an additional fyi, I just tested a ProRes LT clip again with vp17 and 18 and found it would only load if "Enable QuickTime Plugin" was unchecked on the Deprecated Features tab. Did not have to reboot to change it but I did have to exit out and come back into Vegas after making changes there. If it is checked I get the error screen telling me that the Sony Quicktime plugin is not working. Also the clip I tested was 4k and Vegas 18 had to do its online-activation of HEVC to use it.